var chataurafront = {};
chataurafront.settings = {};
chataurafront.settings.selectors = {};
chataurafront.functions = {};
chataurafront.settings.template = {};

chataurafront.settings.url = 'https://pro-aura-front-vivo.azurewebsites.net';

var chatBehavior = {
    "default": [
        "portal-b2c-desktop",
        "portal-web-mobile-b2c",
        "lojas",
        "portal-b2b-desktop-gdes-empresas",
        "portal-b2b-desktop-pme",
        "portal-b2b-desktop-operadoras",
        "b2b-dealers",
        "proj-beatrix",
        "ti-web"
    ],
    "menu": [
        "meu-vivo-movel-web-mobile",
        "mvf-app-vivo1",
        "mvf-app-vivo2",
        "mvf-app-new",
        "mvf-b2c-web-mobile",
        "beatrix-mobile",
        "app-movel-b2b",
        "app-movel-b2b-new"
    ],
    "throughFunction": [
        "portal-assine-desktop",
        "portal-assine-mobile",
        "beatrix-desktop",
        "mvf-web-desktop",
        "mvm-web-desktop"

    ],
    "ouvidoria": [
        "mvm-web-desktop-chat",
        "mvm-web-desktop-email",
        "mvm-web-desktop-ouvidoria",
        "mvf-web-desktop-chat",
        "mvm-web-mobile-chat",
        "beatrix-desktop-faleconosco",
        "beatrix-mobile-faleconosco",
        "mvf-web-desktop-email",
        "mvf-web-desktop-ouvidoria"
    ]
}

//Principal objeto para conter funções, configurações, templates, etc..
var anim;
var animData;
var crackerClosesOnly = false;
var introBox = false;
chataurafront.settings.withIntroBox = false;
var surveySatisfaction = false;
var auraUserInteraction = false;
var $welcomeMessage;
var surveyObject = {};
chataurafront.settings.device = {};
//EJS PARAMETROS TESTE
var channel = 'portal-b2c-desktop';
console.log('Canal que está chamando: ' + channel);
var pocluis = '' || false;
//console.log('IS POCLUIS:' + pocluis);
var businesskey = '0';
//console.log('Business Key Informada: ' + businesskey);

//Código do canal para resgatar token
var channelName = "";
var apiStatus = true;
var TokenStartConversationStatus = true;

//Start Conversation Response
var botConversationResponse = {};
var clientActivityId = 0;
var botFrameworkAnswered = 0;
var quickReplyAppears = false;
var slowReplyAppears = false;
var ouvidoriaChat = false;

var boxChatPosition = false;
var boxChatTop = 0;
var boxChatRight = 0;
var msisdn = "";
//settings
chataurafront.settings.getChannel = channel;
chataurafront.settings.pocLuis = pocluis;
chataurafront.settings.getBusinessKey = businesskey;
chataurafront.settings.screenHeight = 0;
chataurafront.settings.countRequestToken = 0;

chataurafront.functions.focusElementAndOut = function(element) {
    element.focus();
}

chataurafront.functions.clickByEnter = function(elementId) {
    $(elementId).keypress(function (event) {
        if (event.which === 13) {
          event.preventDefault();
          $(this).click();
          if (elementId === "#launch_button") chataurafront.functions.focusElementAndOut($('.chat_container'))
        }
    });
}

// chataurafront.functions.loadChannelRules = function(){
if (chatBehavior.menu.indexOf(chataurafront.settings.getChannel) >= 0) {
    //console.log('menu type');
    chataurafront.settings.channelType = 'menu';
    surveySatisfaction = true;
    chataurafront.settings.withIntroBox = false;

} else if (chatBehavior.throughFunction.indexOf(chataurafront.settings.getChannel) >= 0) {
    //console.log('throughFunction type');
    chataurafront.settings.channelType = 'throughFunction';

    if (chataurafront.settings.getChannel != 'portal-assine-mobile')
        chataurafront.settings.launch_button_element = '<div class="tag"><a id="launch_button" style="display: none;" class="fab button close-tag focus" role="button" title="Abrir chat da Aura"  tabindex="0"></a></div>';
    else
        $('body').append('<input type="hidden" id="tel"');
    if (chataurafront.settings.getChannel == 'beatrix-desktop') {
        surveySatisfaction = true;
        chataurafront.settings.withIntroBox = false;
    }
    if (chataurafront.settings.getChannel == 'mvm-web-desktop') {
        surveySatisfaction = true;
        chataurafront.settings.withIntroBox = false;
    }
    if (chataurafront.settings.getChannel == 'mvf-web-desktop') {
        surveySatisfaction = true;
        chataurafront.settings.withIntroBox = false;
    }

} else if (chatBehavior.ouvidoria.indexOf(chataurafront.settings.getChannel) >= 0) {
    //console.log('ouvidoria type');
    chataurafront.settings.channelType = 'ouvidoria';
    surveySatisfaction = true;
    chataurafront.settings.withIntroBox = false;
    ouvidoriaChat = true;

} else {
    if (chataurafront.settings.getChannel == 'ti-web') {
        surveySatisfaction = true;
        chataurafront.settings.withIntroBox = false;
    }else if(chataurafront.settings.getChannel == 'proj-beatrix'){
        //console.log('proj-beatrix type');
        chataurafront.settings.withIntroBox = false;
 
        chataurafront.settings.launch_button_element = '<div class="tag bea">';
        chataurafront.settings.launch_button_element += '<a id="launch_button" class="fab button close-tag bea focus" role="button" title="Abrir chat da Aura"  tabindex="0"><i class="icon"></i>';
        chataurafront.settings.launch_button_element += '</a>';
        chataurafront.settings.launch_button_element += '<span class="chamada bea" title="Olá! Eu sou a Aura. Posso te ajudar?>';
        chataurafront.settings.launch_button_element += '<p class="texto bea">Olá! Sou a Trix.<br> Como posso te ajudar?</p>';
        chataurafront.settings.launch_button_element += '</span>';
        chataurafront.settings.launch_button_element += '</div>';
    }else{
    //console.log('default type');
    chataurafront.settings.launch_button_element = '<div class="tag">';
    chataurafront.settings.launch_button_element += '<a id="launch_button" class="fab button close-tag focus" role="button" title="Abrir chat da Aura"  tabindex="0"><i class="icon"></i>';
    chataurafront.settings.launch_button_element += '</a>';
    chataurafront.settings.launch_button_element += '<span class="chamada" title="Olá! Eu sou a Aura. Posso te ajudar?">';
    chataurafront.settings.launch_button_element += '<p class="texto">Olá! Eu sou a Aura. <br> Posso te ajudar?</p>';
    chataurafront.settings.launch_button_element += '</span>';
    chataurafront.settings.launch_button_element += '</div>';

    }
}



if (chataurafront.settings.getChannel == 'portal-web-mobile-b2c' ||
    chataurafront.settings.getChannel == 'portal-assine-mobile'){
    surveySatisfaction = true;
    chataurafront.settings.device.mobile = true;
}

var dynamicContent = null;

chataurafront.functions.readFromJson =
    $.getJSON(chataurafront.settings.url + "/scripts/dynamic-content.json")
    .success(function(data) {
        dynamicContent = data;
    });

chataurafront.functions.filterMessageFromJson = function(dynamic, cName, msgTag) {
    return (dynamic.messages.channel[cName][msgTag]) ? dynamic.messages.channel[cName][msgTag] : dynamic.messages.channel.default[msgTag];
}



/*
  CONSTRUÇÃO DO CHAT - BACKGROUND
*/

if (!ouvidoriaChat){
    // chataurafront.settings.template.boxChat  = '<div class="popup-chat show-state">';
    // chataurafront.settings.template.boxChat +='</div>';
    chataurafront.settings.template.boxChat = '<div class="aura is-visible">';
    chataurafront.settings.template.boxChat += '<div class="chat_header">';
    chataurafront.settings.template.boxChat += '<a class="minimize_chat_mobile focus" role="button" title="Fechar chat" aria-label="Fechar chat" tabindex="0"><img src="https://pro-aura-front-vivo.azurewebsites.net/images/close-icon.svg" role="img" alt="Fechar chat" aria-label="Fechar chat" /></a>';
    chataurafront.settings.template.boxChat += '<div class="chat_option"></div>';

    chataurafront.settings.template.boxChat += '<a role="button" id="alfred-ativo" class="alfred focus" aria-label="Dicas sobre o que perguntar para Aura, Expandido" title="Dicas sobre o que perguntar para Aura, Expandido" tabindex="0"><img src="https://pro-aura-front-vivo.azurewebsites.net/images/alfred_ativo.svg" alt="Dicas sobre o que perguntar para Aura" aria-label="Dicas sobre o que perguntar para Aura" role="img" /></a>';
    chataurafront.settings.template.boxChat += '<a role="button" id="alfred-inativo" class="alfred focus" aria-label="Dicas sobre o que perguntar para Aura, Recolhido" title="Dicas sobre o que perguntar para Aura, Recolhido" tabindex="0"><img src="https://pro-aura-front-vivo.azurewebsites.net/images/alfred_inativo.svg" role="img" alt="Dicas sobre o que perguntar para Aura" aria-label="Dicas sobre o que perguntar para Aura" /></a>';
    chataurafront.settings.template.boxChat += '</div>';

    chataurafront.settings.template.boxChat += '<div class="chat_body chat_login">';

    chataurafront.settings.template.boxChat += '<div class="chat_content">';
    chataurafront.settings.template.boxChat += '<div class="chat_container focus" tabindex="0">';

    var msgJsonWelcome;
    if(dynamicContent)
        msgJsonWelcome = chataurafront.functions.filterMessageFromJson(dynamicContent, channel, "welcome");
    else{
        $.when(chataurafront.functions.readFromJson).then(function(){
            msgJsonWelcome = chataurafront.functions.filterMessageFromJson(dynamicContent, channel, "welcome");
            chataurafront.settings.template.boxChat += '<div id="aura-welcome-msg"><h2 class="title">'+msgJsonWelcome[0]+'</h2>';
            chataurafront.settings.template.boxChat += '<h3><strong>'+msgJsonWelcome[1]+' '+msgJsonWelcome[2]+'</strong></h3>';
            chataurafront.settings.template.boxChat += '<h3><strong>'+msgJsonWelcome[3]+'</strong></h3></div>';
            chataurafront.settings.template.boxChat += '</div>';

            chataurafront.settings.template.boxChat += '</div>';
            chataurafront.settings.template.boxChat += '</div>';

            chataurafront.settings.template.boxChat += '<div class="fab_field flex-container">';
            chataurafront.settings.template.boxChat += '<div class="textarea-container flex-item">';
            chataurafront.settings.template.boxChat += '<label for="chatSend" class="alfred-absolute">Digite sua mensagem...</label><textarea id="chatSend" name="chat_message" placeholder="Digite sua mensagem..." class="chat_field chat_message mini" tabindex="0"></textarea>';
            chataurafront.settings.template.boxChat += '</div>';
            chataurafront.settings.template.boxChat += '<button type="button" id="fab_send" class="fab flex-item focus" title="Enviar mensagem" aria-label="Enviar mensagem" tabindex="0"><img class="seta_envio" src="https://pro-aura-front-vivo.azurewebsites.net/images/seta_envio.svg" alt="Enviar mensagem" aria-label="Enviar mensagem" role="img" /></button>';
            chataurafront.settings.template.boxChat += '</div>';
            chataurafront.settings.template.boxChat += '</div>';
        });
    }
} else {
  chataurafront.settings.template.boxChat = '<div class="chat is-visible">';
  chataurafront.settings.template.boxChat += '<div class="containerForm">';
  chataurafront.settings.template.boxChat +='<input id="chatSend" name="chat_message" placeholder="Digite sua mensagem..." class="chat_field chat_message mini" tabindex="0" >';
  chataurafront.settings.template.boxChat +='<a id="fab_send" class="focus">Pesquisar</a>';
  chataurafront.settings.template.boxChat += '</div>';
  chataurafront.settings.template.boxChat +='<div class="faixa-aura" ><span class="icon"></span> Resposta Aura</div>';
  chataurafront.settings.template.boxChat +='<div class="chat_body">';
  chataurafront.settings.template.boxChat +='<div class="chat_content"><div class="chat_container focus" tabindex="0"></div></div>';
  chataurafront.settings.template.boxChat +='</div>';
  chataurafront.settings.template.boxChat +='</div>';
  }





/*
  UTILS FUNCTIONS
*/
//load script
chataurafront.functions.dynamicallyLoadScript = function (url, target) {
  var script = document.createElement("script");
  script.src = url;
  if (target == 'body') {
    document.body.appendChild(script);
  } else {
    document.head.appendChild(script);
  }
}
//remove scripts
chataurafront.functions.dynamicallyRemoveScript = function (url) {
  $('script[src="' + url + '"]').remove();
}
//add css style
chataurafront.functions.dynamicallyLoadStyle = function (url, mediaAttr, relAttr, target) {
  var link = document.createElement("link");
  link.rel = relAttr;
  if (mediaAttr !== undefined || mediaAttr !== null) { link.media = mediaAttr; }
  link.href = url;

  if (target !== null && target !== undefined && target == "body" && target !=="head") {
    document.body.insertBefore(link, document.body.firstChild);
  } else {
    document.head.insertBefore(link, document.head.firstChild);
  }
}
//remove css style
chataurafront.functions.dynamicallyRemoveStyle = function (url) {
  $('link[href="' + url + '"]').remove();
}
//utils
chataurafront.functions.isIE = function () {
  var ua = window.navigator.userAgent;
  if (ua.indexOf("MSIE ") != -1 || !!navigator.userAgent.match(/Trident.*rv\:11\./)) {
    return true;
  } else {
    return false;
  }
}
//wait
chataurafront.functions.wait = function (funcao, tempo) {
  setTimeout(function () { funcao }, tempo);
}

chataurafront.settings.template.aurathink = '<div class="canvas">';
chataurafront.settings.template.aurathink += '<div class="aurathink-container">';
chataurafront.settings.template.aurathink += '<div class="animation" id="thinking"></div>';
chataurafront.settings.template.aurathink += '</div>';
chataurafront.settings.template.aurathink += '</div>';

chataurafront.settings.template.auracross = '<div class="canvas canvas-aura2cross">';
chataurafront.settings.template.auracross += '<div class="auracross-container">';
chataurafront.settings.template.auracross += '<div class="animation" id="aura2cross"></div>';
chataurafront.settings.template.auracross += '</div>';
chataurafront.settings.template.auracross += '</div>';



/*
  CONTROLE E ENVIO DO ALFRED
*/
chataurafront.functions.scroll = function(element) {
    if ($(element)[0] != null)
        $(element).scrollTop($(element)[0].scrollHeight);
}

chataurafront.functions.showHideAlfred = function(operation) {
    switch (operation) {
        case 'show':
            $("#alfred-ativo").fadeIn('fast', function() {
                $("#alfred-inativo").hide();
            });
            break;
        case 'hide':
            $("#alfred-ativo").fadeOut('fast', function() {
                $("#alfred-inativo").show();
            });
            break;
    }
}

chataurafront.functions.sendAlfred = function() {
    $alfred_ativo = $("#alfred-ativo");
    $alfred_inativo = $("#alfred-inativo");
    if ($alfred_ativo.css('display') == 'inline' ||
        $alfred_ativo.css('display') == 'inline-block' ||
        $alfred_ativo.css('display') == 'block') {
        var delay = 0.1;
        $("#alfred-message ul").children().each(function() {
            delay += 0.1;
            $(this).css({
                'animation': 'bottomToNegTop ' + delay + 's',
                'animation-fill-mode': 'both'
            });
        });
        setTimeout(function() {
            chataurafront.functions.showHideAlfred('hide');
            $('[id="alfred-message"]').remove();
            $(".latest_message, .previous_message").css('display', 'block');
            if ($('.chat_container').children().size() == 0)
                $('.chat_container').append($welcomeMessage);
            chataurafront.functions.scrollToDown();
        }, 850);
    } else {
        var msgJson;
        var alfredMsg = "Oi sou o alfred";
        if (dynamicContent)
            msgJson = chataurafront.functions.filterMessageFromJson(dynamicContent, chataurafront.settings.getChannel, "alfred");
        else {
            $.when(chataurafront.functions.readFromJson).then(function() {
                msgJson = chataurafront.functions.filterMessageFromJson(dynamicContent, chataurafront.settings.getChannel, "alfred");
            });
        }
        alfredMsg = "<div id='alfred-message'>"
        alfredMsg += "<p><strong>";
        alfredMsg += msgJson[0];
        alfredMsg += "</strong></p>";
        alfredMsg += "<ul>";
        for (let index = 1; index < msgJson.length; index++) {
            alfredMsg += "<li class='focus' tabindex='0'>" + msgJson[index] + "</li>";
        }
        alfredMsg += "</ul>";
        alfredMsg += "</div>";

        chataurafront.functions.showHideAlfred('show');
        if ($('#aura-welcome-msg').html() != null) {
            $('.chat_body').addClass('chat_converse');
            $('#aura-welcome-msg').remove();
        }
        $(".latest_message, .previous_message").css('display', 'none')
        $(".chat_container").append(alfredMsg);
    }
}

chataurafront.settings.template.message = function(message) {
    var botFrameworkResponse = ''
    return '<div>' + (message ? message : botFrameworkResponse) + '</div>';
}


/*
  FUNÇÕES DE ENVIO DE MENSAGEM
*/
chataurafront.functions.animateAuraThink = function() {
    var elem = document.getElementById('thinking')
    animData = {
        container: elem,
        renderer: 'svg',
        loop: true,
        autoplay: true,
        rendererSettings: {
            progressiveLoad: false
        },
        path: chataurafront.settings.url + '/scripts/json/thinking.json'
    };
    if(chataurafront.settings.getChannel !='proj-beatrix'){
        $("#fab_send img").hide();
        anim = bodymovin.loadAnimation(animData);
    }
    
}
chataurafront.functions.waitAnimLoad = function(anim){
    if (!anim.isLoaded)
        setTimeout(function(){
            chataurafront.functions.waitAnimLoad(anim);
        },1000);
    else
    setTimeout(function() {
        bodymovin.togglePause();
    }, 50);
}
chataurafront.functions.waitForAnim = function(animData){
    if(typeof bodymovin !== "undefined"){
        anim = bodymovin.loadAnimation(animData);
        chataurafront.functions.waitAnimLoad(anim);
    }else{
        setTimeout(function(){
            //console.log('waiting element load');
            chataurafront.functions.waitForAnim(animData);
        }, 4000);
    }
}
chataurafront.functions.animateAuraCross = function() {
    var elem = document.getElementById('aura2cross')
    animData = {
        container: elem,
        renderer: 'svg',
        loop: true,
        autoplay: true,
        rendererSettings: {
            progressiveLoad: false
        },
        path: chataurafront.settings.url + '/scripts/json/aura2cross.json'
    };
    $("#launch_button i").hide();
    chataurafront.functions.waitForAnim(animData);
}

chataurafront.functions.scrollToDown = function() {
     if (ouvidoriaChat) {
        var ps = new PerfectScrollbar('.chat_converse');
     }
    var scrollHeightTotal = $('.chat_converse')[0].scrollHeight
    var lastMemberHeight = $('.chat_container').children().last()[0].scrollHeight
    // $('.chat_converse').scrollTop(scrollHeightTotal - lastMemberHeight - 20);
    var screenHeight = window.screen.height;
    //console.log(screenHeight);
    if (chataurafront.settings.getChannel == 'mvf-app-new') {
        if (screenHeight < 668) {
            $('.chat_converse').scrollTop(scrollHeightTotal - lastMemberHeight - 40);
        }else{
            $('.chat_converse').scrollTop(scrollHeightTotal - lastMemberHeight - 20);
        }
    } else {
        $('.chat_converse').scrollTop(scrollHeightTotal - lastMemberHeight - 20);
    }
}

chataurafront.functions.sendMessage = function() {
    $('#fab_send').click(function() {
        if ($("#chatSend").val() != "") {
            filterText = $("#chatSend").val();
            if(ouvidoriaChat){
                $(".divBotoes").show();
                $(".divBotoesViviChat").show();
            }

            $("#chatSend").attr('placeholder', 'Por favor aguarde...')

            filterText = filterText.replace(/[<>]/g, " "); 
            filterText = filterText.replace(/script/g, " "); 
          
            var userMessage = filterText ;
            if (chataurafront.settings.noerase != '' && chataurafront.settings.noerase != undefined){
                userMessage = chataurafront.settings.noerase;
                chataurafront.settings.noerase = '';
            }else{
                filterText = filterText.replace(/[<>]/g, " "); 
                filterText = filterText.replace(/script/g, " "); 
          
                var userMessage = filterText;
                
            }
           

            $("#chatSend").val('').attr('disabled', 'disabled').height(21);

            chataurafront.functions.showHideAlfred('hide');
            if ($('#alfred-message').html())
                $('[id="alfred-message"]').remove();

            if ($('#aura-welcome-msg').html() != null) {
                $('.chat_body').addClass('chat_converse');
                $('#aura-welcome-msg').remove();
            }

            if (ouvidoriaChat) {
                $('.chat_body').addClass('chat_converse');
                $(".latest_message").remove();
                $(".faixa-aura").css("display", "block");
                //console.log("Mostra header ouvidoria!");
            }

            //Controle de última mensagem enviada
            $(".latest_message, .previous_message").css('display', 'block')
            $(".latest_message").css('padding-bottom', '0px');
            $('.latest_message').append('<hr align="center" width="95%" size="1px">')
            $(".latest_message").children().last().removeClass('aura_responseBody')
            $('.chat_container').children().last().removeClass('latest_message');
            $('.chat_container').children().last().addClass('previous_message');
            $(".previous_message>.aura_responseBody").attr('style', 'padding-bottom: 0px');
            //Esconde mensagens anteriores
            // $('.previous_message').css('display','none');

            // $('').children().last().css('margin-top','10px');

            if(chataurafront.settings.attachmentButtonTitle != '' && chataurafront.settings.attachmentButtonTitle != undefined){
                $(".chat_container").append('<div class="chat_message latest_message"><div class="user_questionBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Você enviou:</span><p>' +
                chataurafront.settings.attachmentButtonTitle + '</p></div></div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .user_questionBody"))
            }else{
                $(".chat_container").append('<div class="chat_message latest_message"><div class="user_questionBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Você enviou:</span><p>' +
                userMessage.replace(/[<>]/g, " ").replace(/script/g, " ")   + '</p></div></div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .user_questionBody"))
            }

            setTimeout(function() {
                if ($("#chatSend").attr('disabled'))
                    $(".latest_message").append('<div id="aura_thinking" class="focus" tabindex="0">Estou pensando ...</div>');
                    chataurafront.functions.focusElementAndOut($("#aura_thinking"))
                }, 5000);
               
            if (chataurafront.settings.screenHeight <= 0) {
                chataurafront.settings.screenHeight = $('.chat_converse').height();
            }
            //console.log(chataurafront.settings.screenHeight);
           // console.log($('.latest_message .user_questionBody')[0].scrollHeight)

            if ($('.latest_message .user_questionBody')[0].scrollHeight > chataurafront.settings.screenHeight * 0.8) {
                $(".latest_message").css('padding-bottom', 0);
                // SimpleScrollbar.initAll();
                // console.log('teste1');
            }
            else {
                $(".latest_message").css('padding-bottom', chataurafront.settings.screenHeight * 0.95 - $('.latest_message .user_questionBody')[0].scrollHeight);
                // SimpleScrollbar.initAll();
                // console.log('teste2');
                $('.chat_converse').css('overflow', 'hidden');
                $("#fab_send").append(chataurafront.settings.template.aurathink);
                chataurafront.functions.animateAuraThink();
            }


            if ($('.chat_container').children().length > 1)
                $('.chat_container').children().last().css('margin-top', '25px');
            chataurafront.functions.scrollToDown();
            chataurafront.functions.sendActivity(userMessage.replace(/[<>]/g, " ").replace(/script/g, " "));

        } else {
            if(ouvidoriaChat)
                msgAlert("Por favor, digite uma pergunta no campo indicado.", "alert");
        }
    });
}

chataurafront.functions.enableUser = function(response) {
  $("#aura_thinking").remove();
  if(chataurafront.settings.getChannel !='proj-beatrix'){
    $("#fab_send img").toggle();
  }
  $("#fab_send .canvas").remove();
  $('#chatSend').attr('placeholder', 'Digite sua mensagem...')

    if(response != 'responseTimeout' && response != 'apiError'){
    response.forEach(function(element){
        if (element.text != null) {
            //$('.aura_desambiguacao').parent('.aura_responseBody').css('display', 'none');
            if (element.value != null) {
                //console.log('entities/value diferente de null');
                var quickReply = "<div class='aura_desambiguacao'><div style='padding-bottom: 18px;'>"+ element.text +"</div><ul>"
                element.value[0].options.forEach(function(element) {
                    // element.text = element.text.replace(/style="[a-zA-Z0-9:;\.\s\(\)\-\,]*"/gi, ""); // remove todas as propriedades style
                    element.text = element.text.replace(/background-color:(.*?);/gm, ""); // remove todos os background
                    quickReply += "<li tabindex='0' role='button' id='quick_reply_option' data-title='" + element.title + "' data-text='" + element.text + "'>" + element.title.substring(0, 30) + "</li>";
                });
                quickReply += "</ul></div>"
                $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' + quickReply + '</div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))
                chataurafront.functions.clickByEnter("#quick_reply_option");
            } else {
                // response.text = response.text.replace(/style="[a-zA-Z0-9:;\.\s\(\)\-\,]*"/gi, ""); // remove todas as propriedades style
               element.text = element.text.replace(/background-color:(.*?);/gm, ""); // remove todos os background
                $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' + element.text + '</div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))
            }
            // if(element.attachments) {
            //     $(".aura_responseBody").css('padding-bottom', '20px');
            //     console.log('entrou no if attachments');
            //     console.log(element.attachments[0].content.buttons);
            //     var btnLuis = "<div class='aura_desambiguacao'><ul>"
            //     element.attachments[0].content.buttons.forEach(function(elementButton) {
            //         btnLuis += "<li id='slow_reply_option' title='" + elementButton.value + "' >" + elementButton.title + "</li>";   
            //     });
            //     btnLuis += "</ul></div>";
            //     $(".latest_message").append('<div class="aura_responseBody" >' + btnLuis + '</div>');
            // }
        } else {
            if(element.attachments) {
                $(".aura_responseBody").css('padding-bottom', '20px');
                //console.log('entrou no if attachments');
                //console.log(element.attachments[0].content.buttons);
                var btnLuis =
                  "<div class='aura_desambiguacao'><div style='padding-bottom: 18px;'>" +
                  element.attachments[0].content.title +
                  "</div><ul>";
                element.attachments[0].content.buttons.forEach(function (
                  elementButton
                ) {
                  // btnLuis += "<li id='slow_reply_option' title='" + elementButton.value.entities[0].entity + "' >" + elementButton.title + "</li>";
                  btnLuis +=
                    "<li tabindex='0' role='button' id='slow_reply_option' data-intent=" +
                    JSON.stringify(elementButton.value) +
                    " >" +
                    elementButton.title +
                    "</li>";
                });
                
                btnLuis += "</ul></div>";
                $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0" ><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' + btnLuis + '</div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))
                chataurafront.functions.clickByEnter("#slow_reply_option")
            }else{
                $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' +
                chataurafront.functions.filterMessageFromJson(dynamicContent, 'default', element) + '</div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))
            }
           
        }

    });
}else if(response != 'apiError'){
               //element.text = element.text.replace(/background-color:(.*?);/gm, ""); // remove todos os background
                $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' + 'Desculpe não pude realizar esta operação, tente novamente!' + '</div>');
                chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))
}else{
    $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' + 'Desculpe não pude realizar esta operação, tente novamente!' + '</div>');
    chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))

}

// }
//

  if ($('.latest_message').height() < $('.chat_converse').height() * 0.90) {
      $(".latest_message").css('padding-bottom', $('.chat_converse').height() * 0.93 - $('.latest_message').height());
  } else {
      $(".latest_message").css('padding-bottom', '0px');
  }
  $('.chat_converse').css('overflow', 'auto');
  $("#chatSend").removeAttr('disabled');

  chataurafront.functions.scrollToDown();
  if (!slowReplyAppears) {
    chataurafront.functions.sendSlowReplyReponse();
    slowReplyAppears = true;
  }
  if (!quickReplyAppears) {
      chataurafront.functions.sendQuickReplyResponse();
      quickReplyAppears = true;
  }
}

chataurafront.functions.sendSlowReplyReponse = function() {
    $('.chat_converse').delegate('#slow_reply_option', 'click', function(e) {
        chataurafront.settings.attachmentButtonTitle = e.currentTarget.innerText;
        $("#chatSend").val(e.currentTarget.dataset.intent);
        $("#fab_send").click();
        chataurafront.settings.attachmentButtonTitle = '';
    });
}

chataurafront.functions.sendQuickReplyResponse = function() {
  $('.chat_converse').delegate('#quick_reply_option', 'click', function() {
      var text = $(this).data('text');
      var title = $(this).data('title');

      $(".latest_message").css('display', 'block');
      $(".latest_message").css('padding-bottom', '0px');
      if (ouvidoriaChat) {
          $(".latest_message").remove();
      }
      $('.latest_message').append('<hr align="center" width="95%" size="1px">');
      $(".latest_message").children().last().removeClass('aura_responseBody');
      $('.chat_container').children().last().addClass('previous_message');
      $('.chat_container').children().last().removeClass('latest_message');

      $(".chat_container").append('<div class="chat_message latest_message"><div class="user_questionBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Você enviou:</span><p>' +
          title + '</p></strong></div></div>');
      chataurafront.functions.focusElementAndOut($(".latest_message .user_questionBody"))

      // $('.chat_container').children().last().css('margin-top','25px');
      setTimeout(() => {
        $(".latest_message").append('<div class="aura_responseBody focus" tabindex="0"><span class="alfred-absolute" role="tooltip" aria-hidden="false">Resposta da Aura:</span>' + text + '</div>');
        chataurafront.functions.focusElementAndOut($(".latest_message .aura_responseBody"))  
      }, 1500);

      if ($('.latest_message').height() < $('.chat_converse').height() * 0.90) {
          $(".latest_message").css('padding-bottom', $('.chat_converse').height() * 0.98 - $('.latest_message').height());
      } else {
          $(".latest_message").css('padding-bottom', '0px');
      }
      $(".previous_message>.aura_responseBody").attr('style', 'padding-bottom: 0px');
      chataurafront.functions.scrollToDown();
  })
}




/*
  BOT FRAMEWORK APIS
*/
var credentials = {
  surveyUrl: "https://pro-aura-customer-survey.telefonicabigdata.com/api/v1",
  urlGetTokenDefault: "https://svc-br-pro.auracognitive.com/aura-services/v1/token",
  apiKey: "bbc71501a7228fe7c1cd6c7e72183a88f1e4333964b5aa60ab06ddc12bad29321dbed291cdc4e15cd2bc2d31fd807a65c62b10db6a22bc247e168799721ee34d77c057b58f4862b8aca9e06009f58fc7a697fddf9296b2f452c92fb2bc9270a8cdd95682e56c837cfff24a6ec7112449aebb0515674e6563f912f9d9e355102f3a32f0e6a397067e868c0854af20037fecc47afa71f95f0e1c84e340b8ade55c75c79cfbff398f8428fd1185ce72521eefd290b8c3091e53221a8b9275869d31445a725b66e84e0cbff0eb292c7b66b1",
  directlineUrl: "https://directline.botframework.com/v3/directline/conversations",
};

chataurafront.functions.sendSurvey = function () {
  $.ajax({
    //one aura dev satisfaction
    url: credentials.surveyUrl,

    headers: {
      "Content-Type": "application/json",
      accept: "application/json",
    },
    type: "POST",
    crossDomain: true,
    data: JSON.stringify(surveyObject),
    dataType: "json",
    async: true,
    success: function (data) {
      ////console.log(data);
    },
    error: function (data) {
      ////console.log(data);
    },
  });
};

chataurafront.functions.requestSurveySatisfaction = function (msisdn) {
  if (!botConversationResponse.conversationId) {
    setTimeout(function () {
      if (!botConversationResponse.conversationId) {
        chataurafront.functions.requestSurveySatisfaction(msisdn);
      } else {
        surveyObject.conversationId = botConversationResponse.conversationId;
        surveyObject = {
          conversationId: botConversationResponse.conversationId,
          msisdn: msisdn,
          channel: chataurafront.settings.getChannel,
        };
        chataurafront.functions.sendSurvey();
        surveyObject = {};
      }
    }, 2000);
  }
};

chataurafront.functions.getToken = function (channel) {
  //get channel ids - same to dev/pre and prod
  chataurafront.settings.getChannelId =
    chataurafront.functions.filterMessageFromJson(
      dynamicContent,
      "config",
      "channelId"
    );

  //tests one aura
  chataurafront.settings.getChannelName =
    chataurafront.functions.filterMessageFromJson(
      dynamicContent,
      "config",
      "channelName"
    );

  // new token api dev/pre and prod

  //get channel apikeys dev/pre --
  chataurafront.settings.getChannelAPIKeyDev =
    chataurafront.functions.filterMessageFromJson(
      dynamicContent,
      "config",
      "channelAPIKeyDev"
    );

  $.when(chataurafront.functions.readFromJson).then(function () {
    if (channel) chataurafront.settings.getChannel = channel;
    $.ajax({
      url: chataurafront.settings.pocLuis
        ? urlGetTokenPocLuis
        : credentials.urlGetTokenDefault,

      // dev/pre headers new
      headers: {
        Authorization: `APIKEY ${credentials.apiKey}`,
        "Content-Type": "application/json",
      },

      // prod headers new
      //   headers: {
      //     Authorization:
      //       "APIKEY " +
      //       chataurafront.settings.getChannelAPIKeyProd[
      //         chataurafront.settings.getChannel
      //       ],
      //     "Content-Type": "application/json",
      //   },

      type: "GET",
      crossDomain: true,
      dataType: "json",
      success: function (data) {
        //console.log(data);
        chataurafront.functions.startConversation(data.token);
      },
      error: function (data) {
        //console.log(data);
        TokenStartConversationStatus = false;
      },
    });
  });
};

chataurafront.functions.startConversation = function (token) {
  $.ajax({
    url: credentials.directlineUrl,
    headers: {
      Authorization: "Bearer " + token,
    },
    type: "POST",
    crossDomain: true,
    dataType: "json",
    async: true,
    success: function (data) {
      //console.log(data);
      botConversationResponse = data;
    },
    error: function (data) {
      //console.log(data);
      TokenStartConversationStatus = false;
    },
  });
};

chataurafront.functions.sendActivity = function (userMessage) {
  if (botConversationResponse.token == null) {
    if (!TokenStartConversationStatus) {
      chataurafront.functions.enableUser("apiError");
    } else {
      //console.log('Waiting for Token and StartConversation');
      setTimeout(function () {
        chataurafront.settings.countRequestToken++;
        if (chataurafront.settings.countRequestToken > 5) {
          chataurafront.settings.countRequestToken = 0;
          //console.log('responseTimeout-sendactivity');
          chataurafront.functions.enableUser("responseTimeout");
        } else {
          chataurafront.functions.sendActivity(userMessage);
        }
      }, 2000);
    }
  } else {
    clientActivityId += 1;

    if (chataurafront.settings.getChannel == "mvf-web-desktop-email") {
      chataurafront.settings.getchannel = "mvm-web-desktop-email";
    }

    if (chataurafront.settings.getChannel == "mvf-web-desktop-chat") {
      chataurafront.settings.getchannel = "mvm-web-desktop-chat";
    }

    if (chataurafront.settings.getChannel == "mvf-web-desktop-ouvidoria") {
      chataurafront.settings.getchannel = "mvm-web-desktop-ouvidoria";
    }

    var reqObject = {
      type: "message",
      text: userMessage.replace(/\n/g, ""),
      from: {
        // "id": chataurafront.settings.getChannel,
        // "id": chataurafront.settings.getChannelId[chataurafront.settings.getChannel],
        id: chataurafront.settings.getChannelName[
          chataurafront.settings.getChannel
        ],
      },
      // "locale": "pt-BR",
      // "textFormat": "plain",
      // "timestamp": "2018-06-16T22:46:41.133Z",
      channelData: {
        clientActivityId: clientActivityId,
        msisdn: chataurafront.settings.getBusinessKey,
        appContext: {
          channel: {
            // app id update
            appId:
              chataurafront.settings.getChannelId[
                chataurafront.settings.getChannel
              ],
          },
        },
      },
    };

    $.ajax({
      url:
        `${credentials.directlineUrl}/` +
        botConversationResponse.conversationId +
        "/activities",
      headers: {
        Authorization: "Bearer " + botConversationResponse.token,
        "Content-Type": "application/json",
      },
      type: "POST",
      crossDomain: true,
      data: JSON.stringify(reqObject),
      dataType: "json",
      async: true,
      success: function (data) {
        //console.log(data);
        chataurafront.functions.ReceiveActivity(data.id.split("|")[1]);
      },
      error: function (data) {
        //console.log(data);
        if (JSON.stringify(data).toLowerCase().indexOf("tokenexpired") >= 0) {
          console.log("ERROR: Token Expired");
          botConversationResponse = {};
          clientActivityId = 0;
          $.when(chataurafront.functions.getToken()).then(
            chataurafront.functions.sendActivity(userMessage)
          );
        } else {
          console.log("ERROR: API Error");
          chataurafront.functions.enableUser("apiError");
        }
      },
    });
  }
};

chataurafront.functions.ReceiveActivity = function (messageId) {
  botFrameworkAnswered += 1;
  //console.log(messageId)
  $.ajax({
    url:
      `${credentials.directlineUrl}/` +
      botConversationResponse.conversationId +
      "/activities?watermark=" +
      messageId,
    headers: {
      Authorization: "Bearer " + botConversationResponse.token,
      "Content-Type": "application/json",
    },
    type: "GET",
    crossDomain: true,
    async: true,
    success: function (data) {
      //console.log(data);
      if (data.activities.length > 0) {
        //chataurafront.functions.enableUser(data.activities[0]);
        chataurafront.functions.enableUser(data.activities);
        botFrameworkAnswered = 0;
        auraUserInteraction = true;
      } else if (botFrameworkAnswered <= 8) {
        setTimeout(function () {
          chataurafront.functions.ReceiveActivity(messageId);
        }, 1500);
      } else {
        //console.log('responseTimeout-receiveactivity');
        chataurafront.functions.enableUser("responseTimeout");
        botFrameworkAnswered = 0;
      }
    },
    error: function (data) {
      //console.log(data);
      chataurafront.functions.enableUser(JSON.stringify(data));
      chataurafront.functions.enableUser("apiError");
    },
  });
};





/*
  FUNÇÃO PRINCIPAL QUE CONSTRÓI TUDO NO HTML DO CLIENT
*/

//init launch
chataurafront.functions.launchCracker = function() {
    //ADICIONANDO ELEMENTOS DINAMICAMENTE NO HTML

    if (!ouvidoriaChat) {
        chataurafront.functions.dynamicallyLoadStyle(chataurafront.settings.url + '/styles/min/main.min.css', 'all', 'stylesheet', 'head');
        chataurafront.functions.dynamicallyLoadStyle(chataurafront.settings.url + '/styles/min/channel/'+ chataurafront.settings.getChannel +'.min.css', 'all', 'stylesheet', 'head');
    } else {
        chataurafront.functions.dynamicallyLoadStyle(chataurafront.settings.url + '/styles/min/ouvidoria.min.css', 'all', 'stylesheet', 'head');
        chataurafront.functions.dynamicallyLoadStyle(chataurafront.settings.url + '/styles/min/channel/'+ chataurafront.settings.getChannel +'.min.css', 'all', 'stylesheet', 'head');
    }

    if (ouvidoriaChat) {
        chataurafront.functions.dynamicallyLoadStyle(chataurafront.settings.url + '/scripts/perfect-scrollbar/css/perfect-scrollbar.css', 'all', 'stylesheet', 'head');
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/perfect-scrollbar/dist/perfect-scrollbar.js', 'body');
    }

    if (chataurafront.settings.getChannel == 'portal-web-mobile-b2c' || chataurafront.settings.getChannel == 'portal-b2c-desktop' 
    || chataurafront.settings.getChannel == 'portal-b2b-operadoras' || chataurafront.settings.getChannel == 'portal-b2b-desktop-pme'){
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/main.js', 'head');
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/bodyanim.js', 'head');
	    chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/jquery-3.3.1.min.js', 'head');
    }else{
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/main.js', 'body');
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/bodyanim.js', 'body');
	    chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/jquery-3.3.1.min.js', 'body');
    }

    // waiting the last script loaded
    var lastScript = chataurafront.settings.url + '/styles/min/' + (ouvidoriaChat ? 'ouvidoria' : 'main') + '.min.css'

    $('link[href="' + lastScript + '"]').load(function() {
        setTimeout(function() {
            let auraStart = $('#aura-start');
            let toAppend = auraStart.length ? auraStart : $('body');
            if(!toAppend.children().hasClass('tag')) {
                toAppend.append(chataurafront.settings.launch_button_element);
                chataurafront.functions.openChat('#launch_button');
                chataurafront.functions.clickByEnter("#launch_button")
            }
        }, 700);
    });

    chataurafront.functions.actionTag();
}


chataurafront.functions.tagHoverBehaviour = function() {
  chataurafront.jquery(".chamada").animate({
    width: "toggle"
  }, {
  complete: function() {
    chataurafront.jquery(".texto").fadeOut( "slow" );
    chataurafront.jquery("#launch_button").removeClass("shadow_tag");
  },
  duration: 200,
  easing: "linear",
  done: function() {
    chataurafront.jquery("#launch_button").click(function(){
      if (chataurafront.jquery(".aura").hasClass("is-visible")) {
        chataurafront.jquery(".chamada")
        .stop(true, true)
        .delay(2000)
        .animate({
            width: "toggle"
        }, { queue: false }, {
            complete: function() {
              chataurafront.jquery(".texto").fadeIn(1500);
            }
        })
      }
      if (chataurafront.jquery(window).width() <= 480) {
        chataurafront.jquery(".chamada").css("display", "none");
        chataurafront.jquery(".chamada").css("opacity", "0");
        chataurafront.jquery(".chamada").hide();
      }
    })
    chataurafront.jquery(".tag").hover(
      function(event) {
        // console.log("in");
        chataurafront.jquery("#launch_button").addClass("shadow_tag");
        if (!chataurafront.jquery(".aura").hasClass("is-visible")) {
          // console.log("Hover: Abriu chamada");
          const chamada =  chataurafront.jquery(".chamada")
          chamada.stop(true, true)
            // .delay(500)
            .animate({
                width: "toggle"
            }, {
                complete: function() {
                  chataurafront.jquery(".texto").fadeIn(1500);
                }
            })

            chamada.css('outline', 'none !important')
            .attr("tabindex", 0)
            .focus();
        }
        event.preventDefault();
      }, function(event) {
          // console.log("out");
          if (!chataurafront.jquery(".aura").hasClass("is-visible")) {
            // console.log("Hover: Fechou chamada");
            chataurafront.jquery(".chamada")
              .stop(true, true)
              .delay(500)
              .animate({
                  width: "toggle"
              }, {
                  complete: function() {
                    chataurafront.jquery("#launch_button").removeClass("shadow_tag");
                    //console.log("complete out");
                  },
                  done: function () {
                    //console.log("done out");
                  }
              })
          }
      });
    }
  }, "slow");
}


document.onkeydown = function(event) {
    const closeButton = $("#launch_button");

    if (closeButton && closeButton.attr('class').includes('close-tag')) return

    event = event || window.event;
    let isEscape = false;
    
    if ("key" in event) {
        isEscape = (event.key === "Escape" || event.key === "Esc");
    } else {
        isEscape = (event.keyCode === 27);
    }
    if (isEscape) {
        $("#launch_button").click()
    }
};

var pointerOpen = false;
chataurafront.functions.actionTag = function() {
  setTimeout(function() {
    chataurafront.jquery("#launch_button").on("click", function(){
      if (chataurafront.jquery('.aura').html() == null && !pointerOpen) {
        clearTimeout(chataurafront.settings.openTagTimeout);
        chataurafront.functions.tagHoverBehaviour();
        // console.log('executando por click');
      }
      if (chataurafront.jquery(window).width() <= 480) {
        chataurafront.jquery(".chamada").css("display", "none");
        chataurafront.jquery(".chamada").css("opacity", "0");
        chataurafront.jquery( ".chamada" ).hide();
        // console.log("fecha 3");
      }
    });

    chataurafront.jquery("#launch_button").addClass("shadow_tag");

    chataurafront.jquery(".chamada").animate({
        width: "toggle"
    }, {
        complete: function() {
          chataurafront.jquery(".texto").fadeIn(1500);
          // console.log("Abriu chamada");
          chataurafront.settings.openTagTimeout = setTimeout(function() {
            pointerOpen = true;
            // console.log('executando setTimeout')
            chataurafront.functions.tagHoverBehaviour();
          }, 5000);
        }
    }, "slow");
  }, 2000);
}

chataurafront.functions.initChat = function(operatorToOpen) {
    $('#chatSend').focus();
    if (chataurafront.settings.withIntroBox) {
        if (!introBox) {
            chataurafront.functions.buildIntroBox(operatorToOpen);
            introBox = true;
        } else {
            if ($('#introBoxContainer').css('display') == 'flex') {
                $('#introBoxContainer').trigger('click');
            } else
                chataurafront.functions.buildBoxChat(operatorToOpen);
        }
    } else {
        if (businesskey != 0)
            chataurafront.functions.requestSurveySatisfaction(businesskey);
        else
            chataurafront.functions.requestSurveySatisfaction("");
        chataurafront.functions.buildBoxChat(operatorToOpen);
        chataurafront.functions.focusElementAndOut($('.chat_container'))
        if (!introBox) {
            $(operatorToOpen).removeClass("close-tag").attr('title', "Encerrar chat");
            $(operatorToOpen).append(chataurafront.settings.template.auracross);
            chataurafront.functions.animateAuraCross();
            introBox = true;
        }
    }
}

chataurafront.functions.openChat = function(operatorToOpen) {

    if (chataurafront.settings.channelType == 'menu' || chataurafront.settings.channelType == 'ouvidoria') {
        if (businesskey != 0)
            chataurafront.functions.requestSurveySatisfaction(businesskey);
        else
            chataurafront.functions.requestSurveySatisfaction("");

        chataurafront.functions.buildBoxChat();
    } else {
        $(operatorToOpen).click(function() {
            $('html').addClass("html-mobile");
            chataurafront.functions.initChat(operatorToOpen);
            chataurafront.functions.focusElementAndOut($('.chat_container'))
        });
    }
}

chataurafront.functions.buildIntroBox = function(operatorToOpen) {
    chataurafront.settings.introbox_element = "<div id='introBoxContainer'></div><div id='introBox'>";
    chataurafront.settings.introbox_element += "<div class='introBoxText'>";
    chataurafront.settings.introbox_element += "<div class='txt1 focus' tabindex='0'></div>";
    chataurafront.settings.introbox_element += "</div><div class='introBoxContent'>";
    chataurafront.settings.introbox_element += "<label id='tel' for='nrTelefone' class='lblTelefone'>Digite seu telefone com DDD (opcional)</label>";
    chataurafront.settings.introbox_element +="<span style='display:none;' class='telefone-alert focus' tabindex='0'>Insira DDD + Telefone ou deixe vazio!</span>";

    // condicional para tipo input  modal mobile
     if(chataurafront.settings.getChannel == 'portal-web-mobile-b2c' ||
     chataurafront.settings.getChannel == 'portal-assine-mobile'){
         chataurafront.settings.introbox_element += "<input type='tel' id='nrTelefone' maxlength='15' placeholder='Número de telefone' />";
     }
     if(chataurafront.settings.getChannel != 'portal-web-mobile-b2c' &&
     chataurafront.settings.getChannel != 'portal-assine-mobile'){
         chataurafront.settings.introbox_element += "<textarea id='nrTelefone' maxlength='15' placeholder='Número de telefone' />";
     }
    //chataurafront.settings.introbox_element += "<textarea id='nrTelefone' maxlength='15' placeholder='Número de telefone' />";
    chataurafront.settings.introbox_element += "</div><input type='button' role='button' id='btnComecar' value='Começar' title='Começar' class='focus' />";
    chataurafront.settings.introbox_element += "</div>";

    $.when($(chataurafront.settings.introbox_element).insertAfter('body')).then(function() {
        function mtel(v) {
            v = v.replace(/\D/g, ""); //Remove tudo o que não é dígito
            v = v.replace(/^(\d{2})(\d)/g, "($1) $2"); //Coloca parênteses em volta dos dois primeiros dígitos
            v = v.substring(0, 14);
            v = v.replace(/(\d)(\d{4})$/, "$1-$2"); //Coloca hífen entre o quarto e o quinto dígitos
            return v;
        }

        function auraMask() {
            setTimeout(function() {
                if (document.getElementById('nrTelefone') != null) {
                    document.getElementById('nrTelefone').value = mtel(document.getElementById('nrTelefone').value);
                    auraMask();
                }
            }, 100);
        }
        auraMask();
        $('#introBoxContainer').css('display', 'flex').fadeIn(300, function() {
            $('#introBox').css('display', 'inline-block').fadeIn(200);
            chataurafront.functions.minimizeChat();
        });

        $('.txt1').html('<p>Para que possamos te oferecer uma experiência cada vez melhor, digite seu número de telefone :)</p>');
        
        chataurafront.functions.focusElementAndOut($('.txt1'))

        $('#introBoxContainer').click(function() {
            if ($('.tag').css('display') == 'none'){
                $('.tag').show();
            }

            if(chataurafront.settings.getChannel == 'portal-b2b-desktop-pme' ||
            chataurafront.settings.getChannel == 'portal-assine-desktop'){
                $('#launch_button').css('display', 'block');
            }
            if(chataurafront.settings.device.mobile)
                $('body, html').css('position', 'fixed');
            if (!btnComecar)
                chataurafront.functions.requestSurveySatisfaction("");
            $('#introBox').fadeOut(50);
            $(this).remove();
            $('#introBox').remove();
            $('#launch_button').removeClass("close-tag").attr("title", "Encerrar chat");
            $('#launch_button').append(chataurafront.settings.template.auracross);
            chataurafront.functions.animateAuraCross();
            chataurafront.functions.buildBoxChat(operatorToOpen);
            chataurafront.functions.requestSurveySatisfaction(msisdn);
        });

        $('#btnComecar').click(function() {

            if($("#nrTelefone").val().length < 14 && $("#nrTelefone").val().length > 0){
                const telefoneAlert = $('.telefone-alert');
                telefoneAlert.css('display','block');
                $('#tel').css('display','none');
                chataurafront.functions.focusElementAndOut(telefoneAlert)
                 telefoneAlert.addClass('ahashakeheartache');
                setTimeout(function(){ 
                 telefoneAlert.delay(200).removeClass('ahashakeheartache'); 
                }, 500);
            }else{
               // $('#tel').css('display','block');
               // $('.telefone-alert').css('display','none');
                btnComecar = true;
                if (chataurafront.jquery(window).width() <= 480) {
                  $(".chamada").css("opacity", "0");
                }
                if($("#nrTelefone").val().length > 0)
                    msisdn = $("#nrTelefone").val().replace(/[^\d]+/g, '');
                    chataurafront.settings.getBusinessKey = msisdn;
                $('#introBoxContainer').trigger('click');
            }

          
        });
    });
}

chataurafront.functions.buildBoxChat = function(operatorToOpen) {
    if ($('.aura').html() == null) {
        chataurafront.functions.getToken();
        // $(this).addClass('open-tag').removeClass('close-tag');
        if (chataurafront.settings.getChannel == 'portal-web-mobile-b2c' || chataurafront.settings.getChannel == 'portal-b2c-desktop' 
    || chataurafront.settings.getChannel == 'portal-b2b-operadoras' || chataurafront.settings.getChannel == 'portal-b2b-desktop-pme'){
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/main.js', 'head');
    }else{
        chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/main.js', 'body');
    }
        if(chataurafront.settings.getChannel != 'portal-b2c-desktop'){
            if(!ouvidoriaChat){
                // chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/bower_components/jquery/dist/jquery.min.js', 'body');
                // chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/integration/jquery-ui.min.js', 'body');
                // chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/scripts/integration/slick.min.js', 'body');
            }
        }
        if (chataurafront.settings.getChannel == 'portal-web-mobile-b2c' || chataurafront.settings.getChannel == 'portal-b2c-desktop' 
        || chataurafront.settings.getChannel == 'portal-b2b-operadoras' || chataurafront.settings.getChannel == 'portal-b2b-desktop-pme'){
            chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/bower_components/autosize/dist/autosize.js', 'head');
        }else{
            chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/bower_components/autosize/dist/autosize.js', 'body');
        }
        //hack for ie
        if (chataurafront.functions.isIE()) {
            chataurafront.functions.wait(chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/bower_components/compatibility/promise.js', 'body'), 100);
            chataurafront.functions.wait(chataurafront.functions.dynamicallyLoadScript(chataurafront.settings.url + '/bower_components/compatibility/fetch.js', 'body'), 100);
        }

        //adiciona o template
        let auraStart = $('#aura-start');
        let inbenta = $('#inbenta');
        let toPrepend = auraStart.length ? auraStart : $('body');
        if (ouvidoriaChat && inbenta.length) toPrepend = inbenta;
        $.when(toPrepend.prepend(chataurafront.settings.template.boxChat)).then(function() {
            $('script[src="https://pro-aura-front-vivo.azurewebsites.net/scripts/integration/jquery-ui.min.js"]').load(function() {
                $(".popup-chat").draggable({
                    handle: "#handler, #handlerbottom",
                    opacity: "0.40",
                    containment: 'window'
                });
            });

            $("#chatSend").keydown(function(event) {
                if (event.keyCode === 13) {
                chataurafront.settings.noerase = $('#chatSend').val();
                }
                // console.log('no erase:'+ chataurafront.settings.noerase);
            });

            $("#chatSend").keyup(function(event) {
                if (event.keyCode === 13) {
                        $('#chatSend').text =  chataurafront.settings.noerase;
                    // console.log('pos enter '+ $('#chatSend').val());
                        $('#fab_send').trigger('click');
                }
            });

            if (chataurafront.settings.getChannel === 'mvf-app-new' || chataurafront.settings.getChannel ==='portal-web-mobile-b2c') {

                $("#chatSend").focusin(function () {
                    //console.log('focus em chatsend');
                    if (navigator.userAgent.includes("iphone") || navigator.userAgent.includes("iPhone")) {
                        $("#aura-welcome-msg").css("top", "48%");
                        // console.log('é iphone, executa condição');
                        //  console.log(navigator.userAgent);
                    } else {
                        // console.log('nao é iphone, não executa condição');
                            // console.log(navigator.userAgent); 
                    }
                });

                $("#chatSend").focusout(function () {
                    $("#aura-welcome-msg").css("top", "30%");
                    // console.log('saiu de focus em chatsend');
                });
            }

            if (boxChatPosition) {
                $('.aura').css('right', boxChatRight);
                $('.tag').css('right', boxChatRight);
                //console.log('boxChatTop: ' + boxChatTop);
                //console.log('boxChatRight: ' + boxChatRight);
            }
            if (chataurafront.settings.getChannel == 'portal-web-mobile-b2c' ||
                chataurafront.settings.getChannel == 'portal-assine-mobile') {
                $('.minimize_chat_mobile').css('display', 'flex');

            }

            if (chataurafront.settings.channelType == 'menu') {
                if (chataurafront.settings.getChannel == 'mvf-app-vivo2') {
                    var screenHeight = window.screen.height;
                    var header = ($('.header').height() * 100) / screenHeight;
                    var footer = ($('footer').height() * 100) / screenHeight;
                    var auraHeight = 100 - (header + footer);

                    $('.aura').css('height', auraHeight + '%');
                    $('.aura').css('top', header + '%');

                } else if (chataurafront.settings.getChannel != 'app-movel-b2b' && chataurafront.settings.getChannel != 'app-movel-b2b-new' && chataurafront.settings.getChannel != 'mvf-app-new') {
                    $('.aura').css('height', '92%');
                    $('.aura').css('margin-top', '56px');
                }
            }

            if ($('body').width() <= 480) {
                chataurafront.settings.screenHeight = $('.chat_body').height();
            }
        });

        //append container
        $('#content-chat-wrap').append(chataurafront.settings.template.chatContainer);

        $welcomeMessage = $('#aura-welcome-msg');

        chataurafront.functions.clickByEnter('[id^="alfred"]')

        $('[id^="alfred"]').click(function() {
            chataurafront.functions.sendAlfred();
            chataurafront.functions.focusElementAndOut($('.chat_container'))
        });

        chataurafront.functions.sendMessage();
    }
}

chataurafront.functions.buildBoxSatisfaction = function() {
    chataurafront.settings.boxsatisfaction_element = "<section class='box-satisfaction'>";
chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-title'>";
chataurafront.settings.boxsatisfaction_element += "<span class='satisfaction-title-text'>Pesquisa de Satisfação</span>";
chataurafront.settings.boxsatisfaction_element += "<span class='satisfaction-icon'>";
chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-close-icon' aria-hidden='true'></div>";
chataurafront.settings.boxsatisfaction_element += "</span>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "<div id='box-satisfaction'>";

chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-question'>";
chataurafront.settings.boxsatisfaction_element += "<span class='satisfaction-text'>Como você avalia o atendimento?</span>";
chataurafront.settings.boxsatisfaction_element += "<span style='display:grid'>(1 insatisfeito - 10 muito satisfeito)</span>";

chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-answer'>";

chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-bad-icon' aria-hidden='true'></div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>1</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='1' class='satisfaction-answer-input'>";

chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>2</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='2' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>3</span>";    
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='3' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>4</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='4' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>5</span>";    
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='5' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>6</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='6' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>7</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='7' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>8</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='8' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid;margin-right: 18px;'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>9</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='9' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div style='display: grid'>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>10</span>";    
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='satisf' value='10' class='satisfaction-answer-input'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-very-good-icon' aria-hidden='true'></div>";

chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "<input type='button' id='button-satisfaction' class='button-satisfaction' value='Próximo'>";
chataurafront.settings.boxsatisfaction_element += "</div>";

chataurafront.settings.boxsatisfaction_element += "<div id='box-satisfaction2' style='display:none'>";

chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-question' >";
chataurafront.settings.boxsatisfaction_element += "<span class='satisfaction-text'>Suas dúvidas foram resolvidas?</span>";
chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-answer'>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='seguin' value='SIM' class='satisfaction-answer-input2'>";
chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-positive-icon' aria-hidden='true'></div>";
chataurafront.settings.boxsatisfaction_element += "<span style='margin-right: 15px;' class='font-satisfaction-check'>Sim</span>";
chataurafront.settings.boxsatisfaction_element += "<input type='radio' name='seguin' value='NAO' class='satisfaction-answer-input2'>";
chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-negative-icon' aria-hidden='true'></div>";
chataurafront.settings.boxsatisfaction_element += "<span class='font-satisfaction-check'>Não</span>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "<input type='button' id='button-satisfaction' class='button-satisfaction' value='Próximo'>";
                

chataurafront.settings.boxsatisfaction_element += "</div>";    

chataurafront.settings.boxsatisfaction_element += "<div id='feedback-satisfaction' style='display:none'>";
chataurafront.settings.boxsatisfaction_element += "<div class='satisfaction-question'>Deixe aqui o seu comentário, sua opinião é muito importante.</div>";
chataurafront.settings.boxsatisfaction_element += "<div>";
chataurafront.settings.boxsatisfaction_element += "<textarea class='text-area-satisfaction'></textarea>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "<div class='last-send-satisfaction'>";
chataurafront.settings.boxsatisfaction_element += "<input type='button' id='button-satisfaction-send' class='last-button-satisfaction' value='Próximo'>";
<!-- chataurafront.settings.boxsatisfaction_element += "<input type='button' id='button-satisfaction-back' class='last-button-satisfaction' value='Voltar'>"; -->
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "<div class='final-message-survey'>";
chataurafront.settings.boxsatisfaction_element += "<p>Até a próxima!</p>";
chataurafront.settings.boxsatisfaction_element += "</div>";
chataurafront.settings.boxsatisfaction_element += "</section>";
    $.when($(chataurafront.settings.boxsatisfaction_element).insertAfter('body')).then(function() {
        var radioValue = false;
        chataurafront.settings.step = 1;

        function closeSatisfaction() {
            $('#feedback-satisfaction, #box-satisfaction, #box-satisfaction2').hide();
            chataurafront.functions.sendSurvey();
            $('.final-message-survey').show();
           
        };

        function showSurveyQuestion2(){
                $('#box-satisfaction2').fadeIn(50);
                $('#box-satisfaction').hide();
                chataurafront.settings.step = 2;
        }

        function showSurveyTextArea() {
            $('#feedback-satisfaction').fadeIn(50);
            $('#box-satisfaction2').hide();
            radioValue = false;
            chataurafront.settings.step = 3; 

        };

        function getSurveyValues() {
            // surveyObject = {
            //     "conversationId": botConversationResponse.conversationId,
            //     "msisdn": msisdn,
            //     "evaluation": $('input[name="satisf"]:checked').val(),
            //     "answered": $('input[name="seguin"]:checked').val() == "SIM" ? true : false,
            //     "comment": $('.text-area-satisfaction').val()
            // }
            //satisfaction v2
            surveyObject = {
                "conversationId": botConversationResponse.conversationId,
                "msisdn": msisdn,
                "channel": chataurafront.settings.getChannel,
                "evaluation": $('input[name="satisf"]:checked').val(),
                "answered": $('input[name="seguin"]:checked').val() == "SIM" ? true : false,
                "comment": $('.text-area-satisfaction').val()
            }
         
        };

        $('.satisfaction-close-icon').click(function() {
            $(".box-satisfaction").remove();
        });

        $('input[name="seguin"]').click(function() {
            radioValue = $('input[value="NAO"]:checked').val();
            //
        });

        // $('#button-satisfaction-back').click(function() {
        //     $('#feedback-satisfaction').hide();
        //     $('#box-satisfaction').fadeIn(50);
        //     radioValue = true;
        // });



        $('#button-satisfaction-send, #button-satisfaction').click(function() {
            getSurveyValues();
            if ($('input[name="satisf"]:checked').val() == null) {
              //  console.log('não selecionou nada de evaluate!');
            } else if (chataurafront.settings.step === 1) {
                
                showSurveyQuestion2();
              //  console.log('question2 -step:' + chataurafront.settings.step);
            } else if ($('input[name="seguin"]:checked').val() == null) {
               // console.log('não selecionou nada de sim nao!');
            } else if (chataurafront.settings.step === 2) {
                if (!radioValue) {
                    closeSatisfaction();
                 //   console.log('bye step:' + chataurafront.settings.step);
                } else {
                    showSurveyTextArea();
                  //  console.log('text-area step:' + chataurafront.settings.step);
                }
            } else if ($('.text-area-satisfaction').val() === null || $('.text-area-satisfaction').val() === "" ){
               // console.log('não escreveu nada em comment!');

            } else if (chataurafront.settings.step === 3) {
                closeSatisfaction();
               // console.log('bye after text area- step:' + chataurafront.settings.step);
            }

            // getSurveyValues();
            // if (  chataurafront.settings.step === 1) { 
            //     showSurveyQuestion2();
            //     console.log('question2 -step:'+chataurafront.settings.step);
                
            // } else if(  chataurafront.settings.step === 2){
            //     if(!radioValue){
            //         closeSatisfaction();
            //         console.log('bye step:'+chataurafront.settings.step);
            //     }else{
            //         showSurveyTextArea();
            //         console.log('text-area step:'+chataurafront.settings.step);
            //     }
                
            // }else if(  chataurafront.settings.step === 3){
            //     closeSatisfaction();
            //     console.log('bye after text area- step:'+chataurafront.settings.step);
            // }

        });
        surveySatisfaction = true;
    });

}

chataurafront.functions.minimizeChat = function() {
    $('.popup-chat').animate({
        'width': '0',
        'height': '0'
    }, function() {
        $(this).css('display', 'none').removeClass('show-state').addClass('hidden-state');
    });
}


chataurafront.functions.getQParam = function(param) {
    var url = window.location.search.substring(1);
    var params = url.split('&');
    for (i in params) {
        var value = params[i].split('=');
        if (param == value[0]) {
        return value[1];
        }
    }
}

$(document).ready(function() {
    chataurafront.functions.launchCracker();
    $(document).keyup(function(e) {
        if (e.keyCode == 27) {
            if ($('#introBox').css('display'))
                $('#introBoxContainer').trigger('click');
        }
    });

    function getQuestion(){
        if ($("#launch_button").size() < 1){
            setTimeout(function(){
                if(chataurafront.settings.channelType != 'menu' && !ouvidoriaChat){
                    getQuestion();
                }
            },4000)
        } else {
            if (chataurafront.functions.getQParam('question')) {
                $('#launch_button').click();
                $('#introBoxContainer').click();
                var question = chataurafront.functions.getQParam('question');
                question = decodeURI(question);
                $('#chatSend').val(question);
                $('.seta_envio').click();
            }
        }
    }
    getQuestion();


});